Refund Policy

Last updated: October 2026

Refunds are available if you feel our system is not working properly for you. You can request a refund within 14 days of purchase.

Refunds will only be processed after our team properly checks the issue.

If the problem is from our side and cannot be fixed, you are eligible for a full refund.

Refunds will not be given for misuse, account sharing issues, or problems caused from the user side.

Need a refund?

Apply in 3 quick steps. Our team will verify your case and email you the result within 1–2 working days.

How it works

  1. Contact us with your account email and describe the issue.
  2. Choose how you'd like to receive the refund and provide the payment details.
  3. Submit — you'll receive a confirmation email immediately.
  4. Our team reviews your case within 1–2 working days and emails you the decision.
  5. Approved refunds are sent within 5–6 business days via the method you chose.
💡 Good to know: Failed video generations are automatically refunded in credits — no request needed.

Thank you for trusting FlowPK 💚

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